Privacy Policy

At Nesels ("we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy describes how we collect, use, and share information when you visit our website or use our services, in compliance with the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal data necessary to provide and improve our services. This includes:

  • Identity data: your name, email address, phone number

  • Address data: billing and shipping address

  • Account data: account login, order history

  • Payment data: handled securely by Stripe, never stored on our servers

  • Technical data: IP address, browser type, device information

  • Usage data: pages visited, actions taken, time on site

  • Marketing data: newsletter preferences, opt-ins, and communication history

2. How We Use Your Data

Your personal data is used for:

  • Processing and delivering orders

  • Creating and managing your account

  • Sending order confirmations and status updates

  • Providing customer service and support

  • Sending marketing communications (only with consent)

  • Improving our website and customer experience

  • Complying with legal obligations

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual necessity – to fulfill purchase orders

  • Legal obligations – for compliance with applicable laws

  • Legitimate interest – to improve services and communication

  • Consent – for marketing emails and non-essential cookies

4. Data Sharing

We only share your data with trusted third parties:

  • Payment processing: Stripe – https://stripe.com/privacy

  • Shipping providers: to deliver your orders

  • IT providers: for hosting, analytics, and communication tools

  • Authorities: only if required by law

We do not sell or rent your personal data.

5. Data Retention

We retain your personal data only for as long as necessary:

  • For contractual and legal reasons (e.g. taxes, warranties)

  • Until you request deletion of your account or data

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at: sales@nesels.com

7. Cookies

We use cookies for functionality, analytics, and marketing. You can manage cookie preferences at any time via our Cookies Policy.

8. Data Security

We use appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and secure data storage.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be published on this page with a revised "Effective date."

10. Contact

For questions about this Privacy Policy or to exercise your rights:

Nesels
Email: sales@nesels.com
Address: Dublin, Ireland

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